[Customer Claim]
• Immediate answer and follow up all customers' claims from the beginning to the end on products and services in a timely, accurate and polite manner with professional knowledge
• Compile all customer claims from each store and analyze the claims by reason & by product and report the summarized data to Merchandising Manager and to Central Office on a monthly basis
• Regular training to the boutique team to prevent the complaints A/S Management
• Supervise and monitor alteration, repair processes including expenses
• Spare part management. Order & stock
• Verify and confirm charged and non-charged A/S service to BMs based on company’s A/S policy
• Report charged services and collection amount to accounting department on a
monthly basis
• Handling all necessary paper work to process A/S
• Regular store visit and more interactive communication with boutiques
• Manage all Repair vendor
• Communicate and follow up between Local, AP and HQ CS related to repair matter
• Handling and managing complaints
[Quality Issue Management]
• Contribute to P&L by well managing regional transfer damaged goods
• Documentation work to ship back defected items to Central Office
• Handling local destroy process of defected items
• Technical guide and regular training to the boutique team to efficiently manage the stock
• Report and follow up for all quality issues on products with HQ, BTQ
• Dealing with CARE claim process & Credit Note
경력 및 자격요건
• Min 6 yrs of relevant working experience in retail industry, customer service environment
• Bachelor degree and above
• Strong communication skill, interpersonal skills
• Good commands both verbal and written in English
• Good understanding of retail system (POS, CRM, Stock etc)
• Good at MS Office
• Able to Independently work for multiple tasks to handle the BTQs' needs
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5010
katk@nterway.com
