1) CLIENT ENGAGEMENT PERFORMANCE
• To support Client Engagement Manager, communicate with HQ to define retention targets for the country and for individual stores
• Report back to Client Engagement Senior Manager on performance and customer retention strategy plans. Provide regular HQ feedback.
• Regularly monitor stores’ performance and obtain from the Client Engagement Analyst the necessary insight to unlock specific opportunities
2) CUSTOMER RETENTION STRATEGY PLANNING
• In line with the Global Customer Retention Strategy, develop yearly, quarterly and monthly regional plans to be executed through the Retail line
• Communicate to Country/Market Directors and Client Engagement Managers key CRM focuses and actions
• In partnership with the Client Engagement Senior Manager / Head of Retail and Marketing define the regional/country value proposition that would maximize the overall contact strategy targeting
3) SET UP RETAIL FOR CLIENT ENGAGEMENT SUCCESS
• In partnership with Training, define a holistic CRM training plan, looking at on-boarding, ongoing support and ad hoc training needs
• In partnership with Corporate Client Engagement team and Retail Operations, ensure all stores receive and are able to use all CVM tools
• Coordinate a consistent regional Quality Monitoring of the program and follow up on any challenge that arises. Regularly feedback to corporate on quality of communication from Sales Associates
• Set Client Engagement Budget and monitor ROI
• In partnership with Country/Market directors, ensure that in-store CRM Leads are appointed, regularly assessed and upskilled if needed
• Support and coach in-store CRM Leads, by filtering down key monthly CRM messages and by gathering feedback
• Guardian of legal & operational compliance of CRM activities for the region
경력 및 자격요건
- Minimum 3 years of experience in CRM / Clienteling Role in Luxury Brand
- Good communication skills to negotiate with / deliver message to stake holders
- Sense of Luxury industry and VIC clienteling
- Multi tasker and time management skills
- Project Management Experience
- Solid Retail Experience preferred
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
