- To develop and customize training materials from corporate headquarters to suit the Travel Retail conditions.
- Responsible for overall training functions, not limited to fulfilling training needs of the region: mainly to deliver orientation training, training on seasonal products, customer service, selling concepts and methodologies.
- Ensure timely execution of the training curriculum.
- Post-training evaluation with the analysis & tracking of the success effectiveness of training program.
- Able to understand the business operations and challenges and work with Travel Retail Operations Manager to propose relevance training counter measures.
- Monitor the service standards of boutiques and coordinate with Mystery Shopper vender to analyze the results.
- Build trusting working relationship with teams in the region and the Metier.
- Ensure VM essentials, VM inspirations booklets.
- Insure and Manage VM Training modules.
- Provide VM training at store level.
- Identify and develop VM ambassadors in each store
- Identify and share best-practices among stores / countries.
- Partner with HR Team on the design & development of soft skills training program to be implemented according to business needs.
- Develop new & update existing training materials, including presentation decks, reference material.
- Monitor and implementation of appropriate morning brief contents based on store requirements.
경력 및 자격요건
- A recognized Degree.
- Minimum 5 years of training experience, preferably in area of retail / service / high-end fashion / luxury industry or in similar capacity.
- Proficient in MS Office, especially PowerPoint.
- Ability to appreciate fashion and lifestyle luxury products.
- Possess following character traits: responsible, energetic, adaptable, self-motivated, takes initiative, fast learner, skilled communicator, good interpersonal skills, ability to multi-task.
- Proficiency in English language.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
