• Responding to telephone and face to face enquiries
• Provide 2nd line Desk side / Remote support services to end users to troubleshoot IT Technology (PC/MAC/end user devices) related support calls
• Manage ITSM(Service Management) support queue (Remedyforce) and respond within agreed SLA(Service Level Agreement)'s
• Build, configuration, deploy and troubleshooting of hardware & software
• Supporting end user/infrastructure projects as required
• Maintaining hardware assets
• Peripheral support for mobile devices
• Basic network support, (including desk side troubleshooting, local patch management, supporting global network teams)
• Support events both on & off-site
• Must be able to travel to multiple in-country locations if required eg office, offsite storage locations & Retail stores
• General awareness of issues which could impact the business
• Enable our customers to use their technology effectively
경력 및 자격요건
• Solid experience within Retail (RF Scanners/RF printers, RFID, Till support)
• Solid experience with end user support
• Solid technical support experience with PC & MAC, this should include OS (W7/OSX), Microsoft Office suite/Apple Life support
• Familiarity with Active Directory, SCCM(System Center Configuration Manager), Jamf Pro (formerly Casper Suite)
• Experience with Multi-site & Remote support
• Support of locally impacting projects/changes e.g. Out of hour technical changes, UAT verification etc.
• Familiar with IT call logging systems
• Solid experience with Apple mobile devices
• General understanding of TCP/IP, LAN and WAN, VPN/Remote access
• General understanding of Audio Visual/Retail Theatre
• Provide end user training (individuals & groups)
• Fluent in Korean & English
• Self managed & proactive
• Able to work within a fast pasted environment
• Confident & articulate
• Great customer facing skills
• Well presented
• Confident with Executive support
• Willing to work out of office house as required
• Team player - Able to work with global IT team
• Be able to see the “bigger picture” of IT
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
