• Contribute to the implementation of CRM actions in order to improve recruitment and customer retention
• Contribute to support the management of NSI processes related to CRM
• Deliver insights and recommendations to drive client loyalty and business development
• Extraction of target client lists from NSI
• Ensure campaigns are delivered on time with efficient follow up on ROI
• Deliver campaign analysis reports and monthly updates
• Assist in ordering and delivery of tools and assets
• Monitor effectiveness of CRM programs using analytics to identify opportunities for efficiencies in campaigns. Profile client segments by market to recommend targets for CRM campaigns.
• Provide detailed data analysis on client behavior, profiles and segmentation.
• Translate data into meaningful reports and offer recommendations to retail & marketing teams.
• Data mining within client base to identify opportunities to inform and optimize client retention, sales performance and client experience.
• Create studies and present data points for boutiques to drive business development.
• Pilot new projects on different scenarios of approach (predictive analysis/big data/machine learning/data visualization). Monitor, benchmark and share results with wider team.
• Develop client journey mapping from CRM database to maximize commercial opportunities.
• Support ideation of client lifecycle and journey based on relevant triggers. Track data on each step of omnichannel client journey to drive retention and cross selling.
• Preparation of presentations (strategic plan, business review, retail meetings)
• Maintain good knowledge of relevant luxury trends and competitor landscape
• Work with boutiques to ensure quality and quantity of client information match objectives.
• Manage data cleaning missions led by HQ.
• Support boutiques to improve data capture.
• Provide monthly / quarterly analysis on database content
• Number of point of sales: 6
경력 및 자격요건
• Education: University degree.
• Experience: 1-2 years in similar experience
• Retail experience for international brands well known for their strong retail and service oriented culture will be highly regarded
• Skills required: strong analytical, organized, responsible and excellent communication skills, detail oriented
• Computer skills: Advanced Excel mandatory
• Language: fluent in English (verbal and written)
• Behavioral competencies: excellent interpersonal skills, reliable and independent, positive attitude, presentable, team player.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
