CRM Campaign Execution:
He/She will manage the scheduling, testing and deployment of all customer email campaigns
•Extraction of target client lists from NSI
•Ensure campaigns are delivered on time with efficient follow up on ROI
•Deliver campaign analysis reports and monthly updates
•Assist in ordering and delivery of tools and assets
•Monitor effectiveness of CRM programs using analytics to identify opportunities for efficiencies in campaigns. Profile client segments by market to recommend targets for CRM campaigns.
Data & Insights
•Provide detailed data analysis on client behavior, profiles and segmentation.
•Translate data into meaningful reports and offer recommendations to retail & marketing teams.
•Data mining within client base to identify opportunities to inform and optimize client retention, sales performance and client experience.
•Create studies and present data points for boutiques to drive business development.
•Pilot new projects on different scenarios of approach (predictive analysis/big data/machine learning/data visualization). Monitor, benchmark and share results with wider team.
•Develop client journey mapping from CRM database to maximize commercial opportunities.
•Support ideation of client lifecycle and journey based on relevant triggers. Track data on each step of omnichannel client journey to drive retention and cross selling.
•Preparation of presentations (strategic plan, business review, retail meetings)
•Maintain good knowledge of relevant luxury trends and competitor landscape
Client database management:
•Work with boutiques to ensure quality and quantity of client information match objectives.
•Manage data cleaning missions led by HQ.
•Support boutiques to improve data capture.
•Provide monthly / quarterly analysis on database content
•Support Client Relations Center in daily operation and assist in handling complaint cases
•Contribute to coordinate Local and International events.
경력 및 자격요건
•Education: University degree.
•Experience: over 2 years in similar experience
•Retail experience for international brands well known for their strong retail and service oriented culture will be highly regarded
•Skills required: strong analytical, organized, responsible and excellent communication skills, detail oriented
•Computer skills: Advanced Excel mandatory
•Language: fluent in English (verbal and written)
•Behavioral competencies: excellent interpersonal skills, reliable and independent, positive attitude, presentable, team player.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5017
mjmj@nterway.com
