• Respond to all inquiries received from corp.stores, retailers, and end- customers concerning watches and repair services for all brands by
• Provide estimate and service details to the customer utilizing working knowledge of the products, service operations.
• Support and handle in-store representatives in order to consumer enquiry to be
• Get estimation approval thru direct contact with End-consumer who is requested
• Manage estimation approval process in SAP system.
• Proceed reminder for the waiting for approval repairs.
• Contact promptly to stakeholders in order to seek resolution for customer issues about estimates and repairs.
• Cooperate with other CS dept., Corp.Store, and Retailers and Brand in order to minimize the number of complaint and improve the quality of CS service.
• Update consumer contact information in the system, and summarize valuable data and daily/weekly/monthly activity reports
경력 및 자격요건
- At least 2 years in customer service industry
- Experiences on FMCG retail/watch industry will be an advantage
- Able to deal with difficult clients or customers with problem solving ability and experienced in handling the complexed situation with various customers’ queries, complaints or requests
- Ability to work well in a team environment, closely working with other teams
– especially administration and diagnostics team.
- Excellence in interpersonal communication with the multiple business functions
- Reliable attitude and service mind towards Customer Service - Ability to work well in a team environment and adapt a changing process in a fast paced environment, highly self-motivated
- Intermediate level in English communication (written and verbal)
- MS office skill
– Excel/ PPT/ Documentation/ Report
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5017
mjmj@nterway.com
