• Oversee day to day operations
• Optimize team ability ; Plan and allocate daily tasks to meet defined service leadtime.
• Check and control service order closing procedures, including making daily closing report for the payment from one-time customers.
• Perform daily operation such as packing/ unpacking, system registration, billing, invoices, etc.
• Deal with internal purchasing/ shipping documentation.
• Provide leadership to team, coach them through helping with team member issues, and advise team member for quality of work as a supervisor.
• Develop the skills and knowledge of team member
• Analyze and recommend modification to operational work flows and procedures.
• Communicate and cooperate internal and outside of the department regarding repair registration, invoicing, billing and shipping.
• Manage the budget and KPI
• Make reports of weekly/monthly payment for team activities.
경력 및 자격요건
- At least 5 years experience in customer service industry
- Experiences in FCMG or repair service area will be plus
- College or university graduate
- Good in English communication (written and verbal)
- Experience as team leader
- Excellent communication and leadership skills
- Experience on ERP system (SAP is preferred)
- MS office skill
– Excel/PPT/documentation/report
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5017
mjmj@nterway.com
