• Maintain healthy condition of Corporate and Store IT service with understanding of infrastructure and end user computing environment (Active Directory, Basic Network, Windows OS, Printers, Office suite)
• Act as 1st level service desk and desk support of infrastructure for user incidences
• Support the following Retail system with outsourced local/global vendors as Level 2
o POS, Meraki, Traffic counter, Sound system and Office applications
• Support and execution of New/Relocation Store openings (may include off-hours installation) including
communication with various local/global partner and department store
• Corporate Infrastructure and POS equipment management (ordering of equipment, installation and testing)
• Corporate equipment management (PC, Printers, Fax, Scanners)
• Deliver business and Global IT infrastructure demands based on the agreed IT prioritization to ensure delivery effectiveness and efficiency
• Implement system changes, small to mid-scale projects for infrastructure operation t
• Responsible to report all progress in infrastructure operations by tracking all activities in internal and external resources to deliver facts timely to ensure the right decisions are taken in IT and business teams
• Point of contact for system change management associated with the above environment
o Specification documentation (collaboration with the business and 3rd parties, functional and technical)
o Working with 3rd party vendors
o Test Scripts Documentation and Execution
o Cutover Planning and Execution
o End-user coordination (working with business sponsors and leadership)
o Post Migration Support (may include off-hours)
경력 및 자격요건
• Bachelor’s degree or equivalent experience
• 3 years of experience as helpdesk/infrastructure operation
• Basic understanding about MS-SQL Database management is a plus
• Experience with international POS operation is a plus
• Experience in international company as ServiceDesk is a plus
• Experience in project management for international application implementation is a plus
• Strong communication abilities with good command in written and spoken English.
• Must have good interpersonal skills to deal with user community and vendors
• Desire to learn application management to grow
• Open to learning mindset
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
