•Provide leadership and direction to the Customer Service team.
•Manage Customer Service function to ensure timely and accurate processing of all customer orders and the highest level of sales service, internally and externally, concerning product information, pricing, product availability and delivery.
•Work collaboratively with business units and functional stakeholders to drive revenue growth and improve operational processes.
•Responsible for the development, and retention of staff including selection, goal setting, feedback and coaching, performance management, rewards and recognition, and development planning
•Identify process improvements and opportunities for sustainable efficiency gains through continuous improvement
•Develop and implement strategic initiatives to simplify our customer interfaces and make company “easier to do business with”.
•Ensure that the Company’s agreed quality standards (including ISO13485) are maintained with regard to its products, procedures, policies, operations and customer contact

•Proven experience in supply chain management with a leading multinational organization
•More than 8 years’ experience working in the service function or related Supply Chain field with a sound understanding of end-to-end supply chain concepts.
•More than 5 years of project and people management experience
•Demonstrated experience in holding people and organizations accountable to meeting established standards and service levels
•Working knowledge of SAP
•Demonstrated ability working successfully in a global, complex stakeholder environment
•Demonstrated ability working collaboratively with employees, leaders, clients and vendors
•Demonstrated ability to implement cross-functional projects and process improvements
•Demonstrated ability to build strong customer (internal and external) relationships throughout a customer organization, at all levels
•Computer literacy including sound knowledge of the MS Office suite of software.

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자