- In partnership with Vice President of Korea Regional Head Office and Regional leaders in global sets and monitors targets for Korea region
- In partnership with country/area functions (Marketing, Retail Training, Retail Operations and Finance) defines and ensures implementation of Customer Retention Plans, across stores and within the regional organization and focus on overall customer engagement
- In partnership with the regional team value proposition by segmentation that would maximize the commercial impact and elevation of the customer experience
- Identify opportunities and roll out BPC initiatives and development plan to provide consistent and elevated service to the customers while delivering on sales targets.
- Monitor team progress regularly and drive results in close collaboration with the Store Managers
- Drive the right behaviors and ensure teams adhere consistently to standards and processes agreed to deliver the Experience to clients
- Establish key external partnership and seek business opportunities
- In partnership with Retail Training Team elevate the clienteling skillset of all retail organization
경력 및 자격요건
- More than 10 year of experience in Customer Engagement and Retention
- Luxury retail or industry experience
- A proven track record in setting business performance targets and driving for results
- Experience in the luxury goods sector, luxury hospitality and in dealing with high net worth individuals
- Strong influencing and networking skills
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Exceptional Relationship Building and Customer Engagement Skills
- Experience in managing, leading and coaching remote teams
- Excellent at informing and managing relevant stakeholders
- A “luxury” brand ambassador who is charismatic and demonstrates elegant grooming, excellent service attitude and has a strong business acumen
- Detail-oriented and creative with a passion for selling
- Results driven and commercially aware, Strong Analytical Skills
- Ability to travel when required, Flexible, collaborative and adaptable approach to work
- Exceptionally High Service expectations
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
