- In partnership with Country Head Of Retail and Regional Director sets and monitors targets for the country/area
- In partnership with country/area functions (Marketing, Retail Training Team, Retail Operations and Finance) defines and ensures implementation of Customer Retention Plans, across stores and within the regional organisation and focus on overall customer engagement
- In partnership with the regional team value proposition by segmentation that would maximize the commercial impact and elevation of the customer experience
- Identify opportunities and roll out VIP consultant initiatives and development plan to provide consistent and elevated service to the customers while delivering on sales targets.
- Monitor team progress regularly and drive results in close collaboration with the Store Managers
- Drive the right behaviors and ensure teams adhere consistently to standards and processes agreed to deliver Experience to clients
경력 및 자격요건
- 10y+ experience in Customer Engagement and Retention(차~부장급)
- Fluent in both written and spoken English Fluent in both written and spoken English
- A proven track record in setting business performance targets and driving for results
- Past experience in the luxury goods sector, luxury hospitality and in dealing with high net worth individuals
- Experience in networking and building relationships
- Experience in recruiting, managing, leading and coaching a large team
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
