Customer Support
• Serve as the main contact point for customers to discuss all process, field return and repair related issues including quality, material, and logistic issues
• Provide onsite support to validate quality issues and determine responsibility for defects
• Communicate with customers and HQ regularly to provide corrective actions for customer complaints related to quality
• Periodical participation in quality meetings (MQR/QBR) with customers to discuss quality trends
• Train/educate 3rd party vendors to arrange OBA (Open Box Audit) for defect prevention in the customer process

Product Quality Management
• Manage and analyze quality data/issues to determine failure trends and abnormalities
• Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate
• Manage RMA related service issues with customers and set up RMA processes where needed
• Performs other related duties as assigned

• 1+ years of experience related to customer service and
• Bachelors degree in EE/Mechanical
• Bilingual (English essential, Korean preferred)
• Travel required (25% domestic with 10% Int’l)
• Good communication, organizational, and leadership skills
• Able to prioritize and multi-task; is detail-oriented, self-motivated and energetic
• Quality Certification – Six Sigma(Green/Black Belt) preferred