* Staff Management
• Management of 14 staff in Administration team
• Develop team bonding

* Complaint Management

* Daily Operation :
• Coordinate and follow-up of VIP or special repair cases
• Immediate response to any inquiries from boutiques and brands
• Ensure the repair and quotation delays are within the defined target performance (measurable objectives)
• Quotations are, in normal cases, provided within 24 hours
• Repairs are completed within the defined target per brand
• Immediate actions in the case of any deviation from the defined targets
• Ensure information flow of new policies, products and documents within administration team
• Working with brands’ customer service representatives to ensure a smooth communication
• Analyze internal and operational reporting and take actions

- At least 8 years experience in Retail CS preferred
- Bachelor’s degree in a business related
- Good command of written & spoken English
- Good skills in MS office program
- Excellent communication & Interpersonal relations skills

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자