TM 기획 및 분석
팀 총괄 관리
KPI data 분석
주간, 월간 보고 -->TM 부서 차장
-Forecast and analyse the center call volume, headcount, operation efficiency, operation budget & cost and market business situation & trend
-Develop and review the process and mechanism operated to find the best solution to make maximize the center efficiency
-Set strategies and plans for TM business and evaluate and analyze the performance of TM business according to market conditions
-Provides effectible analysis (production and distribution) budgeting and strategic planning support at the campaign level and at TM business level.
-Improve the center efficiency through each campaign resource forecasting and allocation recommendations
-Seek to promote process improvement via effective situational analysis and innovation for better solution to find out new chance in TM business
-Interface with Direct Marketing to ensure campaign launch/management is co-coordinated and effective busine
경력 및 자격요건
TM 최소 7년 이상 경력자
TM통계 분석 능력
영어 회화, 작문 능력 선호
-Manage and encourage the team staff to meet the their goal and control the team performance status and achievement of team target
-Ought to be capable to inspire the team staff to challenge themselves
-Work skill enhancement through KPI & Excel & COBI Report training and developing
-Enhance center operation effiencncy through understanding and training the Lapse, Persistency, FCV, Cancellation Reports which is used to marketing trend analyze
-Conduct training utilizing statistical publications and data to improve business analyst capabilities for expertise and understanding of various trends
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5064
ksbaik@nterway.com
