- Company risk manager who can take quick action on 1st level complaints
including offline store through face to face interaction with customer
- Focus on planning and developing CS specific service to enhance corporate service competence.
- Able to build and lead innovative service creation and process improvement
- Prepare customer communication method and action plan related Home living product and risky complaints
- Call monitoring evaluation to monitor product call quality at contact center
- Prevent VOC of products in charge and drive improvement points of repetitive VOC
- Hold regular meeting with QA dept. to share product complaint report and contribute on prevention of complaint
경력 및 자격요건
- University degree
- Over 3 years of customer care of customer's strong complaint related experience
- Knowledge of customer service process
- Proficient in Microsoft Office (PPT/Excel/Word)
- Interpersonal skill
- Negotiation skill
- Excellent in VOC analysis
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5059
hjkim@nterway.com
