Establishing new campaign from the launch to performance stabilization.
Ensuring campaign set up requirements including product, system, testing, script and training
Establishing marketing approach for specific campaigns setting performance standards for the call centre.
Analyse sales campaign results and make sales plan for improvement.
Develop training material and train telemarketing sales representatives, verifiers, supervisors and manages on products, philosophies, standards and guidelines.
Daily tracking and reporting of results and implementing actions to improve performance.
Identifying campaign leanings and communicating same to internal staff and call centre staff
TM productivity management and control
- Development and implementation of action plan to improve morale and productivity
- Proactively working with call centre management to identify improvement opportunities
Management of call centre
- Strategy establishment and administration for call centre productivity elevation and target achievement
- Call centre Budget administration and analysis : Administrator, counselor commission and other expense
경력 및 자격요건
대졸이상
TM센터 매니저 관련 업무 최소 3년 이상
1973년생 이하
역량과 조직의 필요에 따라서 인바운드 또는 아웃 바운드 결정
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5064
ksbaik@nterway.com
