- Provide call center customer service for Home Care products and Home Living products
- Knowledge management for customer consulting and communication
- Prepare customer communication methods and action plans related to Home living product and complaints
- Take quick actions on 1st level complaints through face to face interaction with customers
- Monitor product call quality at contact center
- Prevent VOC of products and drive improvement points of repetitive VOC
경력 및 자격요건
- Bachelors degree or above
- Over 1 years of customer care of customers strong complaint related experience
- Knowledge of customer service process
- Proficient in Microsoft Office (PPT/Excel/Word)
- Interpersonal skill
- Excellent in VOC analysis
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5036
mina@nterway.com
