- Able to build and lead innovative service creation and process improvement
- Design curriculum on how to improve quality of corporate service competence
- Prepare periodic VOC analysis reports
- Build integrated VOC dashboard
- Lead integrated VOC committee w/ all front
- Report and follow up monthly VOC issues
- Manage CCM internal operation tasks (TF team, manual, website, etc.)
- Planning and operate CS competency program
경력 및 자격요건
- Bachelor's Degree or equivalent (or Master’s Degree)
- Over 2~3 years of CS&VOC related experiences
- Knowledge of customer service planning & consulting
- Proficient in Microsoft Office (PPT/Excel/Word)
- Fluently in English (both verbal and written)
- Leadership and interpersonal skill
- Knowledge of customer service planning & call center operation
- Excellent in VOC analysis and improvement
- 사원급 / 남자선호
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5036
mina@nterway.com
