•고객서비스 제공
•인보이스 업무
•고객 불만 사항 발생시 대처
•세일즈 오더에 대한 모니터 및 f/up
•Provide outstanding customer support including phone and email requests from customers and distributors.
•Enter sales orders into SAP, verify terms and conditions of purchase orders are processed accordingly.
•Enter, process and track all service requests into CRM.
•Log customers’ complaints timely and accurately, report to Regulatory as appropriate.
•Effectively follow up on and resolve sales order or service request issues.
•Invoicing/crediting.
•Coordinate system deliveries and installations.
•Manage customer data within SAP and CRM; ensure that contact information is kept up to date.
•Knowledgeable on ISI policies, processes and procedures as well as subject matter expert on products and pricing.
•Provide ad hoc reporting as needed.
•Projects as assigned and general administrative functions.
•3 to 6years professional experience in similar position, ideally within a medical device company
•Strong communication skills, both verbal and written
•Trouble shooting and problem solving skill
•Detail oriented
•Time management abilities
•Interpersonal skills
•Possess a solid telephone skill-set and communicate in a professional manner
•Strong knowledge of the MS Office product suite, ERP (SAP is a plus)
•Fluent at least in English and another European language. Excellent knowledge of a third European language is an asset.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
- 이력서에 연락처, 희망연봉 기재
담당업무
입사지원
돌아가기
02-6281-5074
stellar@nterway.com
