-. Provide on-site Installation of instruments, upgrades, updates, repair and PM Service.
-. Calibrating our instruments for the customers use.
-. Telephone Support activities outside TAC.
-. Receiving, scheduling, closing of Service Calls.
-. Following all reporting responsibilities of RSD, Escalation, FPR and FSR submission.
-. Following all processes related to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
-. Following all guide line related to safety at work.
-. Interaction with customers to offer and close the sale of service contracts and other service products.
-. Be actively involved in communicating with customer and service administrator to solve customer problem.
-. Executing Qualification & Validation Products at customer site.
-. Attend training requirements and the handling as defined within global training procedures.
-. Satisfy customer expectation meeting reasonable response time.
경력 및 자격요건
1. Qualifications / Education
- Bachelor's degree of Bio-analytical chemistry (or related discipline) and a minimum of 2 years of experience in field service.
- Knowledge of molecular techinques, bio-analytical methods and automation of equipment are a plus.
- Customer service knowledge preferred having post sales support.
- Travel to local cities and foreign countries are required.
2. Skills
- Strong computer skills are essential.
- Proficient basic electronic knowledge and skill is required.
- Good communications skills—the ability to influence and work successfully with varied parties, colleagues, customers and senior members of the organization are essential.
- Customer service knowledge preferred having post sales support.
- Intermediate level in English.
3. Experience
-. Over 2 year's hands-on experience in field service of bio-analytical instrument or related equipment.
-. Experienced personnel in DNA Sequencing & PCR instrument service experience over 2 yrs.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5026
jonghak@nterway.com
