- Ensuring optimized customer satisfaction for the BU/Area to achieve highest customer loyalty level
- Participation in developing and maintaining new and existing customer relationship
related to area of responsibility.
- Be actively involved in communicating with customer and service administrator to solve
customer problem.
- Manage service call dispatch with service administrator & improve call response time
developing quality of productivity.
- Provide on site Installation of instruments, upgrades, updates, repair and PM Service.
- Executing Qualification & Validation Products at customer site.
- Following all reporting responsibilities of RSD, Escalation, FPR and FSR submission.
- Following all processes related to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Interaction with customers to offer and close the sale of service contracts and other
service products.
경력 및 자격요건
- Bachelor's degree or MS degree in electronics or physic-chemistry with
minimum of 5 years of experience in field service.
- Knowledge of other mass spectrometry techniques, bio-analytical methods
and automation are a plus.
- Travel to local cities and foreign countries are required.
- Strong computer skills are essential.
- Good communications skills—the ability to influence and work successfully
with varied parties, colleagues, customers and senior members of the
organization are essential.
- Good oral and written communication skills in both Korean and English are
required
- Customer service knowledge preferred having pre & post sales support
- Over 5 year’s hands-on experience in field service of bio-analytical instrument
or related equipment.
- Experienced personnel in HPLC and MS instrument
- LC, LCMS operational and service experience over 3 years
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5026
jonghak@nterway.com
